[vc_row css_animation=”fadeIn” et_uniqid=”et_custom_uniqid_5ff80bed3203e” css=”.vc_custom_1610643303031{padding-top: 35px !important;padding-bottom: 65px !important;}” _et_uniqid=”et_custom_uniqid_new_6000775fd8755″][vc_column][vc_custom_heading text=”Frequently Asked Quentions” font_container=”tag:h2|font_size:30|text_align:center|color:%23222222″ google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” el_class=”no-uppercase”][/vc_column][/vc_row][vc_row content_placement=”middle” css_animation=”fadeIn” et_uniqid=”et_custom_uniqid_5ff808f59fc92″ _et_uniqid=”et_custom_uniqid_new_6000776935d41″ css=”.vc_custom_1610643311942{margin-bottom: 70px !important;}”][vc_column width=”1/6″][vc_custom_heading text=”Item Quality, Condition & Pricing” font_container=”tag:h2|font_size:24|text_align:left|color:%23111111″ google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:500%20bold%20regular%3A500%3Anormal” el_class=”no-uppercase”][/vc_column][vc_column width=”5/6″][vc_separator color=”custom” border_width=”2″ accent_color=”#ebebeb”][/vc_column][/vc_row][vc_row css_animation=”fadeIn” et_uniqid=”et_custom_uniqid_6000777260654″ _et_uniqid=”et_custom_uniqid_new_6000777277d1f”][vc_column][vc_tta_accordion style=”modern” shape=”square” gap=”20″ c_position=”right” active_section=”1″][vc_tta_section title=”How are you able to provide lower than market prices for new items?” tab_id=”1610024664868-699738bb-b3cb”][vc_column_text]We work with manufacturers, wholesale and distributors at discounted wholesale prices, often with a monthly minimum procurement guarantee. This gives us better leverage over prices.
In addition we also import from different geographies and seasons. Eg: Black friday in US or the Singles sale in China etc.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are the items sold authentic?” tab_id=”1610024664899-4b087d9a-d967″][vc_column_text]You bet they are. All new items are procured from the manufacturers or distributers directly and there is little to no doubt of authenticity.
As for pre-loved items, we vet the items when we buy them to ensure they are authentic and not fakes.[/vc_column_text][/vc_tta_section][vc_tta_section title=”A new item I bought has a dent or scratch on the box. What do I do?” tab_id=”1610091240916-aa6eb680-21a7″][vc_column_text]One of our loosely guarded secrets is to negotiate with manufacturers and distributors to get better prices by taking the stock they have with imperfections on the box. Eg: dent, scratch, a peeled sticker etc.
While the box may have an imperfection, which is normal due to shipping, storage, logistics and movement of the good through various parties before it reaches an end retailer like us, the actual product will be flawless, brand new and have no complaints.
Most customers want the item to be of promised quality, authentic and at a good price. As our customers don’t display the box in showcases and admire it daily we too are cool with it.
In the off chance you did buy something meant as a gift and the box has an imperfection, you can reach out to our support team to look at the possibility of replacing which is possible as long as the item you received has not been opened and stock availability.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do used items sold on this site come with boxes?” tab_id=”1610091258471-dc244949-f14c”][vc_column_text]When procuring used products we try our best to get it with the box it usually comes with. But this is not always possible.
Again, as most of our customers prefer good quality pre-loved goods at drop dead gorgeous prices and don’t drool over the box it came in we are cool with accepting and selling pre-loved products without box too.
Only used products may be sold without a box. All products bought in New and Like New condition will come with the box.
In the case where the product is sold the additional accessories such as charging cable etc will be available unless specified otherwise in the listing.
You can message our support with questions on specific products if you need to check before a purchase.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row content_placement=”middle” css_animation=”fadeIn” et_uniqid=”et_custom_uniqid_5ff808f59fc92″ _et_uniqid=”et_custom_uniqid_new_6000776935d41″ css=”.vc_custom_1610643311942{margin-bottom: 70px !important;}”][vc_column width=”1/6″][vc_custom_heading text=”Order & Payment” font_container=”tag:h2|font_size:24|text_align:left|color:%23111111″ google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:500%20bold%20regular%3A500%3Anormal” el_class=”no-uppercase”][/vc_column][vc_column width=”5/6″][vc_separator color=”custom” border_width=”2″ accent_color=”#ebebeb”][/vc_column][/vc_row][vc_row css_animation=”fadeIn” et_uniqid=”et_custom_uniqid_6000777260654″ _et_uniqid=”et_custom_uniqid_new_6000777277d1f”][vc_column][vc_tta_accordion style=”modern” shape=”square” gap=”20″ c_position=”right” active_section=”1″][vc_tta_section title=”What does the warranty cover?” tab_id=”1674559756575-d347dacf-f26b”][vc_column_text]Our warranty covers manufacturing defects only. If the product malfunctions due to abuse, water damage, short circuits, rough treatment, cat pee etc, we are sorry for your loss, but cant help you.
If manufacturing defects do come up, you can reach out to us. We will assist in the following order:
Work with manufacturer on fixing the item and returning to you.
Replacement with same item if stock is available
Replacement with a similar functional/value item with your permission
Refund
[/vc_column_text][/vc_tta_section][vc_tta_section title=”What kind of warranty is provided?” tab_id=”1674559756539-d6010183-cad7″][vc_column_text]New products are usually covered by manufacturer warranty and that can be registered directly with manufacturer and tracked/claimed with them.
For Like-new and Used products, we provide a minimum 7 day and maximum of 6 months warranty on manufacturing defects with the warranty duration depending on the product category.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I bought an item and on my orders and invoice it says warranty is expired” tab_id=”1674559756557-b7fbedb3-2cd0″][vc_column_text]The warranty period mentioned on our website is for pre-loved items. If you purchased new item that is covered by manufacturer warranty, you will be able to register, track and claim warranty directly with the manufacturer.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row content_placement=”middle” css_animation=”fadeIn” et_uniqid=”et_custom_uniqid_5ff808f59fc92″ _et_uniqid=”et_custom_uniqid_new_600077863e2f8″ css=”.vc_custom_1610643339817{margin-top: 50px !important;margin-bottom: 60px !important;}”][vc_column width=”1/6″][vc_custom_heading text=”Track & Shipping” font_container=”tag:h2|font_size:24|text_align:left|color:%23111111″ google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:500%20bold%20regular%3A500%3Anormal” el_class=”no-uppercase”][/vc_column][vc_column width=”5/6″][vc_separator color=”custom” border_width=”2″ accent_color=”#ebebeb”][/vc_column][/vc_row][vc_row css_animation=”fadeIn” et_uniqid=”et_custom_uniqid_6000778df0063″ _et_uniqid=”et_custom_uniqid_new_6000778e10d19″][vc_column][vc_tta_accordion style=”modern” shape=”square” gap=”20″ c_position=”right” active_section=”1″][vc_tta_section title=”What shipping methods are available now?” tab_id=”1610091320317-e1f48b57-0327″][vc_column_text]We have partnered with Ninjavan and Singpost for couriers. Next day delivery and standard delivery options are available.
We also have partnered with Grab and Lalamove for same day deliveries.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long will it take to get my package?” tab_id=”1610091320430-4cea8d6b-e8e7″][vc_column_text]Untracked mail (for standard letterbox delivery of items less than $20 in value) – 2 working days.
Tracked Singpost mail – 2 to 4 working days.
Ninjavan Standard – 3 working days
Ninjavan Next Day – 1 working day (provided order is submitted before 4PM Singapore Time)
Grab 4 hour delivery: 4 hours provided order is submitted before 4PM Singapore time
Grab/Lalamove instant deliveries – 2 hours[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can we meet up to collect item?” tab_id=”1610091320516-ffb445eb-de59″][vc_column_text]Yes!
Meet up at the following MRTs is possible between 3 to 6 pm every Tuesday, Friday and Saturday.
City Hall, Dhoby Ghuat, Outram Park, Woodlands, Serangoon, Paya Lebar, Botanic Gardens, Jurong East, Newton, Bishan, McPhearson, Buona Vista, Little India and Chinatown.
Meetup is only on a fixed schedule that is booked in advance. Please message our Support on Whats app or via the chat on the website to check slot availability.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I self collect the order?” tab_id=”1610091320594-f55b11c3-4592″][vc_column_text]Sure!
The following options are available to self pick up your orders.
Bukit Panjang by Petir LRT: 7 days a week, morning 10AM to midnight 12AM. Please confirm with us before leaving to ensure someone is on standby to give you the item. We dont like surprise visits, you are not our grandma.
Raffles Place: Self collection possible on Tuesday, Wednesday and Thursdays at 9.30 AM to 10.30 AM, 12.30PM to 2PM and 6PM to 7PM. Please message and confirm in advance as we send packages once a day before 9AM, so needs to be confirmed before that.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can you come to my house or block?” tab_id=”1674561810124-a2f89b86-67eb”][vc_column_text]For a cup of coffee or beer? We’d love to!
But unfortunately we are not able to drop by to deliver the item apart from an MRT station.
If you are not able to accept couriers or cant meet at MRT, the only other option is to opt for Grab/Lalamove. Those guys love to come to your house ;)[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if I am not available at home to collect the order?” tab_id=”1674561932158-ba5306dd-e86b”][vc_column_text]Couriers such as Ninjavan, Qexpress, Singpost will make 2 attempts to deliver and will also call you on the mobile number you give us. If that fails your order is returned to us and we will arrange for a second shipment at an additional cost borne by you.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]
